Responsible Gaming

Gamble responsibly

Gambling can be enjoyable when it remains within your personal and financial limits. It also carries a risk of loss, and the outcome of any game or wager is uncertain. There is no guaranteed strategy, system or method that can predict results or ensure a profit. Previous results do not determine future outcomes.

Before you play, decide how much time and money you are comfortable spending. Treat that amount as an entertainment expense rather than an investment. Once your limit has been reached, stop playing. Do not add more funds because you are chasing a win, and do not continue playing to recover money that has already been lost.

Practical ways to stay in control

• Set a gambling budget that is separate from money needed for rent, bills, food, savings, credit repayments or other essential expenses.
• Set time limits before you begin and take regular breaks during a gambling session.
• Keep track of deposits, wagers, wins and losses so you have a realistic view of your activity.
• Avoid gambling when you are upset, stressed, tired, under the influence of alcohol or other substances, or trying to escape personal problems.
• Do not borrow money, use credit intended for essential expenses or sell belongings to fund gambling.
• Never chase losses by increasing your stakes or playing for longer than planned.
• Avoid making important financial decisions while gambling or immediately after a stressful session.
• Remember that gambling outcomes are based on chance or the rules of the relevant game, not skill alone.
• Do not allow another person to use your account, and do not use another person’s account.
• Make sure gambling does not interfere with work, study, family responsibilities, sleep or other activities you value.

If gambling no longer feels like a choice, or if you are finding it difficult to follow your own limits, take a break and seek support. Asking for help early can make it easier to regain control.

Recognising possible signs of harm

Problem gambling can affect people in different ways. It may develop gradually, and a person may not recognise the impact until it has affected their finances, relationships, health or daily responsibilities. You do not need to wait for a crisis before seeking assistance.

You may need to take a break if you:

• Spend more time or money gambling than you originally intended.
• Think about gambling frequently when you are working, studying, resting or spending time with others.
• Feel restless, irritable or uncomfortable when you try to reduce or stop gambling.
• Increase the amount you wager because smaller bets no longer feel exciting.
• Try to win back losses by continuing to play or placing larger wagers.
• Hide, minimise or give inaccurate information about your gambling.
• Borrow money, miss payments or use funds set aside for essentials because of gambling.
• Gamble to cope with stress, loneliness, sadness, boredom or other difficult feelings.
• Experience arguments or tension with family, friends or people you live with because of gambling.
• Lose interest in work, study, hobbies, exercise or social activities.
• Feel guilt, shame, anxiety or low mood after gambling, but continue to do it.
• Have difficulty stopping even after deciding that you will stop.

These signs do not provide a diagnosis, but they can indicate that gambling may be causing harm. Consider stopping play, using the available account controls and speaking with a qualified support service or a trusted person. If you feel at immediate risk of harming yourself or someone else, seek urgent assistance through the appropriate emergency or crisis service in your area.

Support for someone else

If you are concerned about a partner, relative, friend or colleague, choose a calm time to talk. Focus on what you have observed and how the behaviour is affecting them or others, rather than making accusations. Encourage them to access professional support and protect shared finances where appropriate. You should not take on responsibility for controlling another person’s gambling or cover gambling-related losses without getting independent advice.

Safer gambling tools and account controls

Account controls can help you manage your gambling before it becomes difficult to stop. The controls available to you may depend on the account, product and applicable requirements. Review the relevant account settings and terms, and choose controls that reflect your intended budget and playing habits.

• Deposit limits can help restrict the amount added to an account over a selected period.
• Wagering or spending limits can help you manage the amount used for gambling activity.
• Session or time reminders can help you notice how long you have been playing.
• A cooling-off period can provide a temporary pause when you want distance from gambling.
• A self-exclusion request can prevent access for a selected period or until any required process has been completed.
• Account closure may be appropriate if you want to stop using the service rather than take a short break.
• Marketing preferences can help reduce promotional communications, although they do not replace gambling controls.
• Transaction and activity records can help you review your gambling and identify changes in your habits.

Select limits before depositing or playing whenever possible. A limit should be an amount you can afford to lose, not the maximum amount you hope to win. Do not set a limit using money required for household expenses, debts, savings or other commitments. If a control is available through the account, read how it works, when it takes effect and whether it can be changed or removed.

Self-exclusion is a stronger measure than a standard break. If you decide to self-exclude, do not open another account, use another person’s account or attempt to bypass the restriction. Ask people close to you to help support the decision, and consider blocking access to gambling websites or applications on your devices. Professional support can make a self-exclusion plan more effective.

Account security and control

Responsible gambling also includes keeping your account under your own control. Use a strong, unique password and protect any authentication details. Do not share login information, payment details or access to your device. Contact the relevant support channel through the website if you believe another person has accessed your account or if you need help applying an available restriction.

Getting help and our commitment

If gambling is affecting your money, relationships, work, study, health or peace of mind, consider speaking with a gambling counsellor or another qualified support professional. Australian players can seek help through recognised gambling support services available in their state or territory. These services may offer confidential counselling, information for affected family members and guidance about financial or practical concerns.

You can also speak with your doctor, mental health professional or a trusted person. A support service can help you understand your options, develop a plan to reduce or stop gambling and deal with the issues that may be contributing to gambling harm. Support is available whether you gamble frequently or only occasionally.

What to do now

1. Stop gambling and take a break if you feel unable to stay within your intended limits.
2. Review your recent activity and identify whether gambling has affected essential spending or other responsibilities.
3. Apply an available deposit, spending, time, cooling-off or self-exclusion control.
4. Tell someone you trust what is happening so you do not have to manage the situation alone.
5. Contact a recognised gambling support service or qualified professional for confidential guidance.
6. Remove saved payment methods or use device and website controls if access is making it harder to stop.
7. Seek urgent help if gambling has contributed to an immediate safety, health or financial crisis.

MD88 Casino supports informed and responsible participation. We encourage players to use safer gambling tools, follow applicable account requirements and contact support when they need help understanding available controls. We may take steps consistent with our policies and applicable requirements where activity raises responsible gambling concerns. No account feature can remove the risks of gambling entirely, so personal awareness and early action remain important.

You must only use the service if you are legally permitted to do so in your location and meet all applicable age and eligibility requirements. Gambling is not suitable for minors. If you are unsure whether you can legally access an online gambling service, check the requirements that apply to you before opening or using an account.